Privacy Policy
Last updated: September 2026
BCreative Bespoke respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you use our website, how and why we use it, how long we may keep it, and your rights in relation to your personal data.
Who We Are
BCreative Bespoke is a UK-based creative business specialising in bespoke furniture, sculptural artwork and interior features.
For questions regarding this Privacy Policy or the personal information we hold about you, please contact:
BCreative Bespoke
Email: hello@bcreativebespoke.co.uk
Information We Collect
We only collect personal information that is reasonably necessary for us to respond to enquiries, manage potential and existing projects, arrange consultations and operate our website and business.
When you contact us, submit an enquiry or book a consultation, we may collect information such as:
Your name
Email address
Telephone number, if provided
Details about your enquiry, project or requirements
Approximate project budget, if provided
Information relating to a consultation or appointment
Any other information you choose to provide
Our website may also collect limited technical information through cookies and similar technologies, such as information about how visitors use and interact with the website. For more information, please see our Cookie Policy.
How We Use Your Information
We may use your personal information to:
Respond to enquiries
Discuss potential projects, commissions or services
Arrange and manage consultations
Provide quotations or information you have requested
Communicate with existing or potential customers
Design, manage and complete commissioned projects
Manage our business relationship with customers
Send marketing communications where you have chosen to receive them
Maintain, secure and improve our website
Maintain appropriate business and financial records
Meet our legal and regulatory obligations
We do not sell your personal information.
Our Lawful Basis for Using Your Information
Under UK data protection law, we need a lawful basis for processing personal information.
When you contact BCreative Bespoke about a potential project, commission or service, we may process your information because it is necessary to take steps at your request before entering into a contract or because it is necessary to perform a contract with you.
We may also process certain information where we have a legitimate business interest in responding to enquiries, communicating with customers, managing our business and improving our services, provided those interests do not override your rights and interests.
Where we rely on consent, such as for certain marketing communications or non-essential cookies, you can withdraw your consent at any time.
We may also process information where necessary to comply with a legal obligation.
Contact Forms
If you submit an enquiry through our website, the information you provide will be used to respond to your enquiry and, where appropriate, discuss your project, requirements or potential commission.
Please only provide information that is relevant to your enquiry.
Appointment Bookings
If you book a consultation through our website, we may collect information such as your name, email address and any other information you provide in connection with the booking.
Appointment scheduling is provided using Google Calendar appointment scheduling. Google may process information in connection with providing this service in accordance with its own privacy terms.
We use booking information to arrange and manage consultations, communicate with you about your appointment and, where appropriate, discuss your potential project or commission.
Marketing Communications
If you choose to receive news, updates or marketing communications from BCreative Bespoke, we may use your contact information for this purpose based on your consent.
You can withdraw your consent or unsubscribe from marketing communications at any time.
Withdrawing consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
Squarespace
Our website is built and hosted using Squarespace.
Squarespace may process certain information on our behalf where necessary to host, secure, maintain and operate the website and its features.
For more information about cookies and similar technologies used through our website, please see our Cookie Policy.
Google Analytics
We use Google Analytics to help us understand how visitors use our website and to improve the website and our services.
Google Analytics may collect information about how you interact with our website, such as pages viewed and other website activity.
Where consent is required, Google Analytics will only be used after you have chosen to accept non-essential cookies through our cookie banner.
You can decline these cookies or change your preferences at any time using the “Cookie Preferences” option on our website.
Google may process information collected through Google Analytics in accordance with its own privacy practices.
Links to Other Websites
Our website may contain links to third-party websites and services, including Instagram, YouTube and our Etsy store.
If you follow one of these links, you will leave the BCreative Bespoke website. These third-party websites have their own privacy policies and practices, and BCreative Bespoke is not responsible for how those third parties collect or use your personal information.
We recommend reviewing the relevant privacy information provided by those services.
Cookies
Our website uses cookies and similar technologies that are necessary for the website to operate correctly and may also use optional cookies to help us understand how visitors use the website.
Where consent is required, non-essential cookies will only be used after you have chosen to accept them.
You can accept, decline or manage optional cookies through the cookie controls provided on our website and can change your preferences at any time.
For further information, please see our Cookie Policy.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
This may include responding to enquiries, arranging consultations, completing commissioned projects, maintaining appropriate business records and complying with legal, accounting or regulatory requirements.
Information relating to an initial enquiry that does not lead to a project will be periodically reviewed and deleted when it is no longer reasonably required.
Sharing Your Information
We do not sell or rent your personal information.
We may share personal information with trusted service providers where reasonably necessary to operate our website or business, arrange appointments, communicate with customers or provide our services.
This may include providers such as Squarespace and Google where their services are used as part of our website, analytics or appointment-booking process.
We may also disclose information where required by law or where necessary to establish, exercise or defend legal rights.
Some technology providers may process information outside the UK. Where this occurs, appropriate safeguards should be used in accordance with applicable data protection law.
Keeping Your Information Secure
We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet-based service or method of electronic storage can guarantee complete security.
Your Data Protection Rights
Depending on the circumstances, UK data protection law may give you rights including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how your information is used in certain circumstances
Object to certain uses of your personal information
Request the transfer of certain information where applicable
Withdraw consent where we rely upon consent
If you wish to exercise any of these rights, please contact us at hello@bcreativebespoke.co.uk
You also have the right to raise a concern with the UK Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled. We would, however, appreciate the opportunity to address your concerns first.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes to our website, services, business practices or legal requirements.
Any updated version will be published on this page with a revised “Last updated” date.